Key Performance Indicators

(20 reviews)

by Ross Maynard

What makes good KPIs and how do you create them? This course will take you through the foundations and support KPIs need to ensure they are reliable and measurable.

price €85+vat
cpd hours 4 CPD hours
access 120 days' access

Use CPA101 for 10% off any purchase.

This course will enable you to

  • Gain a better understanding of KPIs and the potential benefits they can provide to your organisation
  • Discover what makes good KPIs and how to build a strong foundation to support them
  • Understand the role of data when measuring your KPIs and how to present it in a helpful way
  • Consider the practicalities of KPI implementation and the importance of having a strong team behind them
  • Learn how to embed KPIs in your organisation and encourage employees to actively engage with them

About the course

Key Performance Indicators (KPIs) are the benchmarks used by organisations to ensure their company is working reliably and productively towards wider organisational goals. But what makes a good KPI and how do you go about measuring them?

This course will help you to identify what it takes to create KPIs that are both reliable and measurable. Discover what foundations and support good KPIs need and how to successfully embed these KPIs into your organisation, whilst ensuring employees are engaged with them.

Look inside

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Contents

  • Why do we need KPIs?
    • Getting started
    • The good and the bad
    • The benefits
    • The problem with targets
    • The four kinds of KPI
    • Keeping it simple
  • Creating KPIs that work
    • Getting KPIs right
    • What makes a good KPI?
    • Financial KPIs
    • How to create effective KPIs
    • KPIs for sustainability
    • Processes in effective KPIs
    • The final steps for effective KPIs
    • KPIs gone wrong
  • Reporting against KPIs
    • Data and KPIs
    • Presenting performance data
    • Presenting data in context
    • The voice of the process
    • The nature of variation
    • Making sense
    • The control chart
    • Make sure data collection is robust and consistent
    • Plot the data in time order
    • Calculate the natural process limits
    • Analyse the behaviour of the process
    • Dealing with variation
  • Improving performance
    • A framework
    • Exploring potential problems
    • KPIs that last
    • Develop and implement improvement plans
    • Creating KPIs for your organisation
    • Maintaining KPIs
  • Making it all work
    • Natural KPIs
    • Embedding KPIs
    • Engaging people
    • Regular meetings
    • Principles for a no-blame culture
    • Final thoughts
    • First steps

How it works

Author

Ross Maynard

Ross has worked as a consultant and trainer for over 20 years, specialising in finance processes, management information and performance measurement. He supports organisations to understand their processes; facilitates improvement teams; and supports staff to work together as a team to deliver tangible and sustainable improvements.

Reviews

4.3
(20 reviews)
5
4
3
2
1
 
 
 
 
    CS
    Cathy S
    05 Jan 2025
    05 Jan 2025
    Useful content, generally well presented. Not as in-depth as I'd hoped for; more practical examples would have been helpful.
    AS
    Ann S
    22 Dec 2024
    22 Dec 2024
    Its a great course, very informative
    EY
    Eng Kheng Y
    21 Dec 2024
    21 Dec 2024
    The program is well structured and cover the important elements of a good KPIs system.
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Total CPD unitshourshours4 unitshourshours21 units20 hours21 hours800+ unitshourshours800+ unitshourshours
Access period120 days120 days
Access to end 2025		12 months12+ months
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