Key performance indicators enable us to control performance. They are powerful tools not because they tell us results, but because they enable us to change them. In this course, Robin Tidd argues that any organisation that uses KPIs but fails to link the "blue sky" strategic aspiration for the next 3-5 years to action within 3-5 weeks, is failing to use KPIs effectively.
Robin Tidd's course on Key Performance Indicators has been on our bestseller list since it was published in 2007, and it is our latest course to be reviewed and revised. The course now incorporates new images and graphics to illustrate and explain learning points, and employs new ways to engage the learner.
Drawing from over 25 years' experience of advising businesses how to make their plans a reality, Robin's advice is always firmly based in reality. By linking short term results to longer term goals, he demonstrates that KPIs are the key tool for management control.
Key Performance Indicators takes a practical approach. The course looks at how to use KPIs to convey results which show the degree to which main bottom line objectives are being met; to provide incisive knowledge allowing corrective action to be devised thereby facilitating results; and to motivate people so that they are proactive and innovative in improving, not just operating, a process.
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