Managing Conflict

by Ben Rawal

This course will help you recognise conflict through understanding the associated behaviours and emotions. Discover various mechanisms, strategies, and emotional management techniques you can use to successfully overcome conflict in your finance team.

price £75+vat
cpd hours 4 CPD hours
access 120 days' access

This course will enable you to

  • Understand the factors that contribute to conflict and how you can deal with it
  • Deliver constructive feedback
  • Identify the symptoms and indicators of conflict amongst individuals and teams
  • Manage emotions and overcome conflict
  • Deal with conflict in your finance team

About the course

Whether working in audit, or simply managing the annual budget process, conflict is an unfortunate fact of life for the finance professional. It is only by understanding the underlying mechanisms that cause conflict in the first place that we can identify the best approach to overcome it, and return to a more efficient working environment.

This course explores why conflict arises and how emotions, feedback and personality contribute to conflict. Discover how to analyse conflict and manage emotions to overcome issues and promote harmony within your finance team.

Look inside

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Contents

  • Understanding conflict
    • Accountants and conflict
    • What is conflict?
    • Is this conflict?
    • The importance of managing conflict
    • The psychology of conflict
    • The conflict tolerance matrix
    • Using the conflict tolerance matrix
    • Unnecessary stress
  • Feedback
    • The importance of feedback
    • Learning from feedback
    • How much is too much?
    • Giving difficult feedback
    • It's all about perspective
  • Analysing conflict
    • A deeper dive
    • Other causes of conflict
    • Personality clashes
    • Indicators on
    • Rooted to the ground…
    • Opposites that don't attract
  • Managing your emotions
    • Keeping control
    • Losing control
    • The importance of detail
    • The process
    • Using the anger triangle
  • Achieving a successful outcome
    • From conflict to success
    • The right behaviours in the right way
    • Rapport
    • Using the power of our senses
    • Using language to create rapport
    • The assertiveness scale
    • Unavoidable conflict
    • One final tip

How it works

Author

Ben Rawal

After a successful career as a head of internal audit, Ben changed tack to work with accountants, finance professionals and teams on their personal effectiveness. He is now a director and lead consultant with Aspire Consulting Solutions, a business supporting individuals and teams to improve overall organisational performance.

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Access to this course
Total CPD unitshourshours4 unitshourshours21 units20 hours21 hours800+ unitshourshours800+ unitshourshours
Access period120 days120 days
Access to end 2025		12 months12+ months
Audit-proof CPD completion certificate
Immediate access to our entire CPD catalogue
Exclusive news and CPD every week plus monthly webinars, all year round
Account manager on hand to support your team’s needs
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