Measuring Performance to Deliver Results
Make sure you design performance measures that reflect how your organisation's processes actually operate and monitor and report data in a way that drives useful and sustainable improvements.
This course will enable you to
- Develop performance measures that link organisational goals with operational performance
- Monitor and report data in a way that focuses attention on improvement
- Determine whether a process has delivered the expected benefits
About the course
Every organisation wants to measure the performance of their processes - to determine that they are delivering value for money; and to prove the benefits that they are delivering.
But performance measurement is not easy. Choosing inappropriate measures can result in unintended consequences, with the wrong things getting prioritised. At the same time, the outputs of many processes are intangible and difficult to measure.
The only solution is to take a structured approach to the design of performance measures. This course ensures you use performance measures that reflect how your processes actually operate, as well as helping you monitor and report data in a way that drives useful and sustainable improvements.
Look inside
Contents
- Performance measurement concepts
- What is performance measurement?
- What are the principles of performance measurement?
- How helpful are financial performance measures?
- What are the benefits of performance measurement?
- How can targets be dangerous?
- How should we display performance data?
- What at the three levels of performance measurement?
- What is the performance measurement linkage chart?
- Creating measures that work
- What makes a good measure?
- How do we create the performance measurement linkage chart?
- What are our organisational goals?
- How do we create strategic measures that fit the goals?
- How should we identify the processes that deliver the organisational goals?
- What are the process output measures?
- What are the critical to quality steps in the process?
- How do we create in-process measures for the critical to quality steps?
- How do performance measurement linkage charts work in practice?
- What might a starter set of performance measures look like?
- Monitoring and managing data
- How can we present data in context?
- What is the voice of the process?
- What is the nature of variation?
- How do we monitor performance data using a control chart?
- What does a Shewhart individuals control chart look like in practice?
- What are the strategies for dealing with variation?
- What is the relationship between process behaviour and cost?
- Benefit realisation
- What is benefit realisation?
- How can we create shared value?
- How do measures differ from benefits?
- What does the benefits map look like?
- What is the benefit realisation model?
- How would a benefits map work in practice?
- The framework
- What does the framework look like?
- What is the framework for a small manufacturer?
- How can we use performance measurement to drive improvement?
- What are the key lessons from this course?
How it works
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