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This course will enable you to
- Understand the basics of Emotional Intelligence (EI) and its importance in your role as an accountant
- Discover the importance of self-awareness and self-reflection and the benefits these can have on your performance
- Identify the difference between thoughts, emotions and moods
- Understand the importance of building rapport when developing relationships
- Discover the importance of empathy and how to use it in a professional environment
About the course
Extensive research shows Emotional Intelligence (EI) is crucial for creating and developing meaningful relationships. But what is meant by EI and how can you improve your EI skills?
This course will guide you through the basics of EI and identify the role your emotions have on your performance. It looks at how you can improve your EI through self-awareness and self-reflection. Once we have a better understanding of ourselves, we can understand the emotions and build rapport with those around us, helping to create and sustain professional relationships.
Look inside
Contents
- The importance of emotional intelligence
- Emotional intelligence for finance professionals
- Getting started
- The importance of EI
- Making EI work for you
- Self-awareness
- Understanding yourself
- Internal vs external
- Understanding emotions
- Growing your own self-awareness
- The benefits of self-awareness
- Self-reflection
- Looking at yourself
- What is self-reflection anyway?
- Questions for self-reflection
- Asking the right questions
- Learning from mistakes
- Reflecting more and reflecting better
- Making the most of the results
- Understanding and managing emotions
- Controlling yourself
- Thoughts, emotions and moods
- Emotional validation
- Emotional acceptance
- Emotional suppression
- Building rapport and relationships
- Building relationships
- Making connections
- Establishing rapport
- The importance of eye contact
- How to really listen
- Listening and empathy
- Rapport checklist
- Building a team
- Accountants and rapport
- Emotional expression and empathy
- Understanding emotions
- Facial expressions
- Tone, volume and body language
- Accountants and emotions
- Empathy and being interested
- Empathy and other people
- The stages of empathy
- The next steps
How it works
Author
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Why not upgrade?Find the best way to complete your CPD | CourseNeed just a few unitshourshours? | Pick n MixAll you need for this year's CPD. | LicenceAll you need for this year and more. | TeamKeep your whole team up to date. |
|---|---|---|---|---|
| Access to this course | ||||
| Total CPD unitshourshours | 4 unitshourshours | 21 units20 hours21 hours | 800+ unitshourshours | 800+ unitshourshours |
| Access period | 120 days | 120 days Access to end 2025 | 12 months | 12+ months |
| Audit-proof CPD completion certificate | ||||
| Immediate access to our entire CPD catalogue | ||||
| Exclusive news and CPD every week plus monthly webinars, all year round | ||||
| Account manager on hand to support your team’s needs | ||||
| Learn more | Learn more | Learn more | ||
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Use CPA101 for 10% off any purchase.