Emotional Intelligence

This course will enable you to

• Understand the basics of Emotional Intelligence (EI) and its importance in your role as an accountant
• Discover the importance of self-awareness and self-reflection and the benefits these can have on your performance
• Identify the difference between thoughts, emotions and moods
• Understand the importance of building rapport when developing relationships
• Discover the importance of empathy and how to use it in a professional environment

About the course

Extensive research shows Emotional Intelligence (EI) is crucial for creating and developing meaningful relationships. But what is meant by EI and how can you improve your EI skills?

This course will guide you through the basics of EI and identify the role your emotions have on your performance. It looks at how you can improve your EI through self-awareness and self-reflection. Once we have a better understanding of ourselves, we can understand the emotions and build rapport with those around us, helping to create and sustain professional relationships.